All consultations, except emergencies, are by appointment which can be made by telephoning during surgery opening hours. If you cannot keep an appointment please telephone to cancel so that it can be offered to another patient. Continuity of care is important - please try to see your usual doctor at all times.
If you think you need to be seen earlier than the appointment offered, please tell the receptionist.
The doctors place greater emphasis on giving enough time to each patient and ensuring that patients can make appointments within 24 - 48hr than on time keeping within an individual surgery session so there may be delays beyond your appointment time.
We are working to improve access to appointments for our patients, in particular at evenings and weekends. If you would like to be offered one of these appointments, which may be at a different site, please ask.
The doctors are available for telephone advice. Although this is usually at the end of their surgeries we cannot specify a time at which they will call you but they will endeavour to contact you between 8am & 8pm on the day on which you request a call.
A doctor is on call for emergencies during the hours in which the doctors are running their surgeries (i.e. 09:00 to 12:00 and 16:00 to 18:00).
Please note that although the surgery is open outside these times, there is no guarantee that a doctor or a nurse will be available. If you are in any doubt, you should dial the emergency services. When making an emergency call, try to remain calm and give as much information as you are able. If using a call box, please have several coins available.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.