Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further information is available by clicking on the link on the right (4. Complaints)
Zero Tolerance Policy
The NHS operate a zero tolerance policy with regard to violence, verbal abuse and vexatious behaviour. The practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Patients who are considered to be displaying vexatious behaviour are defined as those who persistently harass, distress, annoy, manipulate, cause trouble, agitate, disturb or exhibit behaviour that is perceived as controlling or bullying. Patients who make unreasonable demands on the Practice's time that is considered to be disproportionate to need will not be tolerated. Violent behaviour includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Patients who contravene the Zero Tolerance Policy will be sent a letter from the Practice confirming that this behaviour will not be tolerated. Any future violation of this policy may result in removal from the Practice patient list. Clear guidance on this process has been published by the General Medical Council in Good medical practice, and by the Royal College of General Practitioners in Removal of Patients from GPs' Lists, which sets out the circumstances under which it is acceptable to remove a patient from your list.